Accepted Student Experience Guide
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      2. Accepted Student Experience Guide

      Accepted Student Experience Introduction & Setup

      How to log into the platform and get started on your implementation

      Your Account Executive (the person you’ve been working with at Full Measure up until this point) will introduce you to your Customer Success Manager via email.
      Some people you'll work with:
      • Account Executive (AE): The person you've been working with until now and will continue to work with new departments at your institution.
      • Customer Success Manager (CSM): Individuals on our Customer Success Team that help with things such as editing content, data exchange, and best practices for using our platform.
      🔥 Hot Tip 🔥
      It is recommended to have an organized team:
      •  Project Manager (oversees partnership and timelines)
      •  Communications Lead (oversees the creation of campaign communications)
      •  Content Lead (oversees creation of content cards)
      •  Data Lead  (oversees data upload/exchange)
      It is common that someone does more than one of these jobs. For example, one person may create both the campaigns and content cards.

      Fill out the the ASE Social Media Lens Request Form sent to you by your CSM to start your implementation process and proceed with the steps below.

      Initial Account Setup

      There are two ways to set up your Full Measure Platform account. 

      1. Your CSM will create your account for you and ask that you reset your password. 
      2. You will create your account yourself and notify your CSM when done so appropriate permissions can be given.

      See below for instructions on each method: 

      1. Your CSM will create your account for you and ask that you reset your password. 
        1. To reset your password go to [schooldomain].fullmeasure.io
        2. Click on "Sign In" in the top-right corner of the screen 
        3. Click "Forgot My Password" and type in your email. This should be the same email provided on your intake form submitted after the contract was signed. Contact your CSM if you need this email. 
        4. Look in your email for the reset email and reset your password accordingly. 

      2. You will create your account yourself and notify your CSM when done so appropriate permissions can be given.

        1. Log into the Full Measure platform. You will go to [schooldomain].fullmeasure.io
          • The first part of the domain will match your institution’s website address (ex: winsford.fullmeasure.io)
               b.   Then, select “Create an Account” and fill out the fields listed  
          • Use your mobile phone number in the Phone # field. This will be used for testing purposes
              c.    After you have created your account, notify your CSM or submit a support                       ticket. We will authorize your account so you have the correct permissions.
          • Once permissions have been added, you will see a screen that looks similar to below:

        Implementation Overview

         
        Our goal is to have our partners launch their first campaign message within the first 5 days of accessing the platform. Find out how to accomplish that goal in the next pages.
        Implementation consists of three main components: